How to Order & Pay

You can buy products from Artisan Global 3PL Beverage Logistics in the following way:

Ordering Online


  1. Step One: Browsing the website

If you are looking for a particular product, you can use Artisan Global 3PL Beverage Logistics’ Search filters to find it.

Otherwise, browse for products using the Store drop down menu on the navigation bar which allows you to search by various categories. Navigate to the page and then use the filters to narrow down your search.

For example, if you are looking for a particular product, use the drop down option at Store entitled 'By Product’, and then click on "Brand" to view all the products in the category (i.e. all brands available for sale via the Artisan Global 3PL Beverage Logistics website).

The items from this category will load. Choose the product you would like, click on Add to Cart and the product will be added to your shopping cart.

More detailed information is available for every product on offer, just click on Details for information about that particular product. For example you can access reviews to help you make a more informed decision. Once you have viewed the information and wish to purchase the product, click on the Add to Cart button to add to your shopping cart.

You can continue shopping by selecting another category from the Store drop down menu and repeat as above, adding as many products to your shopping cart as you like.

Step Two: Going to checkout & confirming your order

When you are ready to complete your purchase, go to the top right of the screen, click on Cart icon and review the contents of your cart. At this stage you can add, remove and update your purchase before check out.

If you have already registered for a Shopping Account, you can simply Log In here or, if it's your first time with us complete the requested information in the Shopping Cart Registration page.

Check that your order is correct. You can then update or change delivery and billing address before making a payment. 

Step Three: Making a payment

Once you have confirmed your order, you will be re-directed to a secure online payment gateway to verify your details and safely complete your transaction. Please follow the instructions at the shopping cart and print out a receipt for your records.

Payment options

Artisan Global 3PL Beverage Logistics' preferred option for payment is by credit card in order to facilitate an instantaneous sale and confirmation to you. Artisan Global 3PL Beverage Logistics can accept payment by bank transfer, however please note your order is not complete or able to be delivered until cleared funds are received by Artisan Global 3PL Beverage Logistics. Payments by bank transfer do not guarantee that stock will still be available when your transfer is received. If the products are no longer available your funds will be immediately refunded to you, however from a practically point of view, we will try and hold the stock for you. Payment by bank transfer can be made by contact us. Once your payment is complete you will receive a confirmation email from us confirming that we have received your order, complete with your order details and a reference number. Please keep this email for your records.

Payment terms

All product prices listed are in Australian dollars. You must pay before delivery. Your purchase made on Artisan Wine Storage’s website may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery. Artisan Global 3PL Beverage Logistics reserves the right to change the payment terms for any order without prior notice. All risks in the products shall pass to the Customer upon delivery but Artisan Wine Storage shall retain title in the products until full payment has been received.

Deliveries

Delivery charges are presented to you at the time you place your order. Deliveries are only available within Australia. As per our delivery requirements, we will deliver only to attended addresses. Where a delivery is not effected due to the provided delivery address being unattended, you will be charged a fee for re-delivery of your purchase.We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

Breakage

The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged at the time of delivery, otherwise any breakage shall be deemed to have occurred thereafter.

Further hints & tips


How can I get recommendations on which product to buy?

The Artisan Global 3PL Beverage Logistics site is designed to help meet your buying needs – for instance you can use Artisan Global 3PL Beverage Logistics' search tools to browse products by categories such as glassware, brand, style and varietal. Many of the products we feature on our site have assessed by critics and consequently have a review attributed to them. You can view these notes by rolling your mouse over the icon under the ‘Read what the experts say.’ section.

Price & availability changes

Any product for sale through Artisan Global 3PL Beverage Logistics is subject to change without prior notice. Prices and availability will fluctuate with the market and stock availability at the time of ordering. Artisan Global 3PL Beverage Logistics reserves the right to change prices or availability without penalty to Artisan Global 3PL Beverage Logistics or the customer.

Cancelling orders

You can cancel your order online at any point up to the completion of the secure payment section at the checkout. You cannot subsequently cancel an order.

My credit card has been declined – what should I do?

If your credit card has been declined, please check you have entered your card details correctly including the “Card Verification Value” (CVV); failing that please contact your credit card company.

What is Card Verification Value (CVV)?

(CSC) or Card Identification Digit (CID) is an additional security feature for web based payments. The “Card Identification Digits” can be either three or four digits in length depending on the card issuer. For example, Visa, MasterCard, and Diners Club show the CSC or CVV as the three-digit value printed on the signature panel on the back of the card.
visa-cvv

For American Express, the Security Code is the 4 digit printed (not embossed or raised) number on the left or right of the card, above or below the card number.
amex westpac

Credit card surcharges

In line with industry practice, Artisan Global 3PL Beverage Logistics charges a surcharge which allows us to recover the costs of processing credit card payments (called merchant service fees). Payment by credit card attracts a surcharge per transaction which will be added to the total price of your purchase when you select your credit card type.

The following charges apply:
American Express – 4.228%
Visa & MasterCard – 1.628%

Credit card surcharges are non-refundable in all cases, even if the purchase itself is refundable.

My order has not arrived – how can I check it?

To check your order, please contact us. Please quote your order number in all communications so we can speedily assist you.

Is my order insured during transit?

While Artisan Global 3PL Beverage Logistics takes due care, Artisan Global 3PL Beverage Logistics does not accept any liability for loss, damage, deterioration or damage through adverse weather conditions, whilst in transit to your destination address. Transit Insurance is provided by a third party for all deliveries. An excess of $750 applies.

For any assistance, please contact us

Product Guarantee and Returns

All products for sale on the Artisan Global 3PL Beverage Logistics website are high quality, and sourced from recognised manufacturers. 
Valid reasons for return:

  • Wrong product was sent; within 7 days of receipt together with proof of purchase (e.g., different brand than ordered). 
  • Shipper errors – we will file a claim against the shipper.

For any assistance, please contact us.

Delivery Details & Costs

Deliveries

Delivery charges are automatically calculated in your shopping cart based on the cost listed below, and are presented to you before you pay.

As per our delivery requirements, Artisan Global 3PL Beverage Logistics will deliver only to attended addresses. Where a delivery is not effected due to the provided delivery address being unattended, you will be charged a fee for re-delivery of your purchase.

We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

Please allow 5-10 working days to most areas for delivery.

Deliveries are only available within Australia.

Shipping Costs
Location Cost 1st case Additional case cost
Sydney, Melbourne, Canberra, Brisbane & Adelaide Metros $15 $10
Perth Metro $20 $10
Darwin, NT Near & SA Other $30 $10
Tasmania & NT Far $60 $10
NSW Other, QLD Near, VIC Other & WA Near $25 $10
QLD Far & WA Far $35 $10

For any assistance, please contact us.

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